*Due to a high volume of orders at the moment, there is currently a 2 day delay, sorry in advance for any inconvenience caused.
We aim to despatch orders placed before 12pm GMT/BST, the same day. Orders received after 12pm will be despatched on the next working day.
Please note: this may differ at busy times such as sale times and Christmas.
Estimated transit times start from the day of despatch.
If your delivery address is outside of the EU, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Orla Kiely cannot be held responsible for these charges.
If you wish to find out more information please contact your local Customs and Excise office.
**International shipments may be subject to cross-border inspections by customs authorities. This may cause a delay in delivery.
**The following items have delivery restrictions:
Ceramics, perfume and diffusers.
Please check particular items for specific information.
Sale continues whilst stocks last. Items are subject to availability.
A maximum order of 5 of the same Orla Kiely product may be made by any one person. Sale items are restricted to 2 of the same Orla Kiely product per customer, household (this includes billing and delivery) and/or recipient.
If you wish to cancel your order before it has been despatched, please contact our Online Team on +44 (0) 20 7720 1117 to cancel the order.
We are unable to cancel deliveries once the order has been despatched.
Please note that we will not be able to edit or add to any product information on orders placed online. Address amendments can be made only. Existing orders will need to be cancelled and we kindly ask that a new order is placed online for the new item.
On rare occasions parcels may go missing, if for any reason you have not received your parcel within 14 days of ordering, please call us on +44 (0) 20 7720 1117 and allow us 5-8 working days for us to carry out the investigation.
By placing an order on the Orla Kiely website, you agree to abide by our terms and conditions which we would kindly ask you to read in full here.
If you have any queries regarding delivery please call +44 (0)20 7720 1117 between the hours of 10am-5pm, or email firstname.lastname@example.org